GRATIS VERZONDEN BINNEN NEDERLAND VANAF €50 | VOOR 16:00 BESTELD, MORGEN IN HUIS
Kattenveertjes
4.7 / 5

Frequently asked questions


Contact information

-How can I contact SpringToys4Cats Customer service?
you can contact us via our contactform, our e-mail address , our Facebook page and also per phone from Mon-Fri 10.00 – 16.00 UTC+2:00 on +31 85 301 3033.
-I have a suggestion
If you have a question or suggestion for SpringToys4Cats, please let us know using the Contact page.
-100% Secure Checkout
The privacy of your information is important to us! This is the reason why our entire checkout process is protected by a powerful 128-bit Secure Sockets Layer (SSL) protection.When placing your order, SSL encrypts all personal information including your card number, name and address. With this encryption, only SpringToys4Cats is allowed to decode your information which keeps your data save.

Products

-The information about a product is incomplete?
All available product information is displayed on our product pages. This information is constantly updated and can also be changed. SpringToys4Cats is committed to providing complete and accurate product information.
-Can the product vary from the product image?
SpringToys4Cats has place product images in the shop with the utmost care. It is possible that there is a slight color difference. This will only affect the hue, not a completely different color
-What is the pricing policy?
The prices in other SpringToys4Cats retail outlets may vary from the recommended SpringToys4Cats retail price.
-What are the dimensions of the SpringToys4Cats?
SpringToys4Cats come in 3 sizes: Small, Large and JUMBO.
SpringToys Size Length (approx.) Diameter (approx.)
Small SpringToys 8CM 1CM
Large SpringToys 18CM 1CM
JUMBO SpringToys 8CM 3CM
-What are the dimensions of a Crazy Kicker?
The Crazy Kicker toys are handmade catnip toys. Therefore dimensions can vary slightly.
Length Width Height
Crazy Kicker 14CM 14CM 5CM

Order

-Will there be extra costs if I place an order?
You will only pay the purchase price plus any shipping costs (for delivery to an address).
-When I place an order, I become a member or something?
Your order is not affiliated to any membership. of course it is possible to create an account so your information will be remembered for subsequent orders.
-What is the status of my order?
In the order overview you can always find the current status of your order. Upon any change in your status you will automatically be notified by e-mail.
-What does backorder mean
An item is in backorder if the item is temporarily out of stock. When ordering a backordered product or pre-ordered product, your full order will be shipped once the backordered product is back in stock or the release date has been reached.

Shipping

-What is the delivery time?
If the order is placed before 21:00 (CET) and you’ve paid with iDeal, Paypal, Creditcard, Mr Cash or Sofort Banking the order will be shipped on the same day. Shipping time can vary depending on your location. Within the Netherlands your package will usually arrive the next business day. For international shipping times we can refer you to PostNL. Please see this page under ‘Delivery of your mail’ for the latest estimates
-To which countries do do you ship?
We ship worldwide!
-What are the shipping costs?
Within the Netherlands:
Shipping methodOrder value or weightShipping Cost
Budget: No track&trace85gr or less€1.95
Budget: No track&trace85gr to 350gr€2.95
Track & Tracebelow €50€3.95
Track & Trace€50 and upFREE
For countries other than the Netherlands: Please see you shopping cart for a calculation of the shipping costs to your country.
-What are the shipping methods?
We offer shipping with and without tracking. Without tracking is cheaper, but could take longer and offers no way of knowing where the parcel is. ‘With tracking’ allow you to follow the parcel online.

Payments

-VAT / TAX
All product prices are including VAT but excluding any shipping costs. If you have a reseller account will be displayed excluding VAT.
-How can I pay my order?
Currently we support the following payment methods: iDeal, Bank transfer, PayPal, MisterCash en Sofort Banking.
-How can I activate my coupon code?
You can activate your coupon code in the shopping cart and/or on the checkout page. On the top of the page, look for “Have a coupon? Click here to enter your code”.
-Payments from abroad?
You can choose to pay by bank transfer, PayPal, Mister Cash of Sofort banking.