[pix_accordion active=”0″][pix_acc title=”How can I contact SpringToys4Cats Customer service?”]you can contact us via our contactform
, our e-mail address
, our Facebook page and also per phone from Mon-Fri 10.00 – 16.00 UTC+2:00 on +31 85 301 3033. [/pix_acc][pix_acc title=”I have a suggestion”]If you have a question or suggestion for SpringToys4Cats, please let us know using the Contact page.[/pix_acc][/pix_accordion]
[pix_accordion active=”0″][pix_acc title=”100% Secure Checkout”]The privacy of your information is important to us! This is the reason why our entire checkout process is protected by a powerful 128-bit Secure Sockets Layer (SSL) protection.When placing your order, SSL encrypts all personal information including your card number, name and address. With this encryption, only SpringToys4Cats is allowed to decode your information which keeps your data save.[/pix_acc][/pix_accordion]
[pix_accordion active=”0″][pix_acc title=”The information about a product is incomplete?”]All available product information is displayed on our product pages. This information is constantly updated and can also be changed. SpringToys4Cats is committed to providing complete and accurate product information.[/pix_acc][pix_acc title=”Can the product vary from the product image?”]SpringToys4Cats has place product images in the shop with the utmost care. It is possible that there is a slight color difference. This will only affect the hue, not a completely different color[/pix_acc][pix_acc title=”What is the pricing policy?”]The prices in other SpringToys4Cats retail outlets may vary from the recommended SpringToys4Cats retail price.[/pix_acc]
[pix_acc title=”What are the dimensions of the SpringToys4Cats?”]SpringToys4Cats come in 3 sizes: Small, Large and JUMBO.
[/pix_acc][pix_acc title=”What are the dimensions of a Crazy Kicker?”]The Crazy Kicker toys are handmade catnip toys. Therefore dimensions can vary slightly.
[pix_accordion active=”0″][pix_acc title=”Will there be extra costs if I place an order?”]You will only pay the purchase price plus any shipping costs (for delivery to an address). [/pix_acc][pix_acc title=”When I place an order, I become a member or something?”]Your order is not affiliated to any membership. of course it is possible to create an account so your information will be remembered for subsequent orders.[/pix_acc][pix_acc title=”What is the status of my order?”]In the order overview you can always find the current status of your order. Upon any change in your status you will automatically be notified by e-mail.[/pix_acc][pix_acc title=”What does backorder mean”]An item is in backorder if the item is temporarily out of stock. When ordering a backordered product or pre-ordered product, your full order will be shipped once the backordered product is back in stock or the release date has been reached.[/pix_acc][/pix_accordion]
[pix_acc title=”What is the delivery time?”]
If the order is placed before 21:00 (CET) and you’ve paid with iDeal, Paypal, Creditcard, Mr Cash or Sofort Banking the order will be shipped on the same day. Shipping time can vary depending on your location. Within the Netherlands your package will usually arrive the next business day. For international shipping times we can refer you to PostNL. Please see this page
under ‘Delivery of your mail’ for the latest estimates
[pix_acc title=”To which countries do do you ship?”]
We ship worldwide![/pix_acc]
[pix_acc title=”What are the shipping costs?”]
Within the Netherlands:
|Shipping method||Order value or weight||Shipping Cost|
|Budget: No track&trace||85gr or less||€1.95|
|Budget: No track&trace||85gr to 350gr||€2.95|
|Track & Trace||below €50||€3.95|
|Track & Trace||€50 and up||FREE|
For countries other than the Netherlands: Please see you shopping cart for a calculation of the shipping costs to your country.
[pix_acc title=”What are the shipping methods?”]
We offer shipping with and without tracking. Without tracking is cheaper, but could take longer and offers no way of knowing where the parcel is. ‘With tracking’ allow you to follow the parcel online.
[pix_accordion active=”0″][pix_acc title=”VAT / TAX”]All product prices are including VAT but excluding any shipping costs. If you have a reseller account will be displayed excluding VAT.[/pix_acc][pix_acc title=”How can I pay my order?”]Currently we support the following payment methods: iDeal, Bank transfer, PayPal, MisterCash en Sofort Banking.[/pix_acc][pix_acc title=”How can I activate my coupon code?”]You can activate your coupon code in the shopping cart and/or on the checkout page. On the top of the page, look for “Have a coupon? Click here to enter your code”.[/pix_acc][pix_acc title=”Payments from abroad?”]You can choose to pay by bank transfer, PayPal, Mister Cash of Sofort banking.[/pix_acc][/pix_accordion]