-How can I contact SpringToys4Cats Customer service?
-I have a suggestion
If you have a question or suggestion for SpringToys4Cats, please let us know using the Contact page.
-100% Secure Checkout
The privacy of your information is important to us! This is the reason why our entire checkout process is protected by a powerful 128-bit Secure Sockets Layer (SSL) protection.When placing your order, SSL encrypts all personal information including your card number, name and address. With this encryption, only SpringToys4Cats is allowed to decode your information which keeps your data save.
-The information about a product is incomplete?
-Can the product vary from the product image?
All available product information is displayed on our product pages. This information is constantly updated and can also be changed. SpringToys4Cats is committed to providing complete and accurate product information.
-What is the pricing policy?
SpringToys4Cats has place product images in the shop with the utmost care. It is possible that there is a slight color difference. This will only affect the hue, not a completely different color
-What are the dimensions of the SpringToys4Cats?
The prices in other SpringToys4Cats retail outlets may vary from the recommended SpringToys4Cats retail price.
-What are the dimensions of a Crazy Kicker?
SpringToys4Cats come in 3 sizes: Small, Large and JUMBO.
|SpringToys Size||Length (approx.)||Diameter (approx.)|
The Crazy Kicker toys are handmade catnip toys. Therefore dimensions can vary slightly.
-Will there be extra costs if I place an order?
-When I place an order, I become a member or something?
You will only pay the purchase price plus any shipping costs (for delivery to an address).
-What is the status of my order?
Your order is not affiliated to any membership. of course it is possible to create an account so your information will be remembered for subsequent orders.
-What does backorder mean
In the order overview you can always find the current status of your order. Upon any change in your status you will automatically be notified by e-mail.
An item is in backorder if the item is temporarily out of stock. When ordering a backordered product or pre-ordered product, your full order will be shipped once the backordered product is back in stock or the release date has been reached.
-What is the delivery time?
-To which countries do do you ship?
If the order is placed before 21:00 (CET) and you’ve paid with iDeal, Paypal, Creditcard, Mr Cash or Sofort Banking the order will be shipped on the same day. Shipping time can vary depending on your location. Within the Netherlands your package will usually arrive the next business day. For international shipping times we can refer you to PostNL. Please see this page under ‘Delivery of your mail’ for the latest estimates
-What are the shipping costs?
We ship worldwide!
-What are the shipping methods?
Within the Netherlands:
For countries other than the Netherlands: Please see you shopping cart for a calculation of the shipping costs to your country.
|Shipping method||Order value or weight||Shipping Cost|
|Budget: No track&trace||85gr or less||€1.95|
|Budget: No track&trace||85gr to 350gr||€2.95|
|Track & Trace||below €50||€3.95|
|Track & Trace||€50 and up||FREE|
We offer shipping with and without tracking. Without tracking is cheaper, but could take longer and offers no way of knowing where the parcel is. ‘With tracking’ allow you to follow the parcel online.
Payments-VAT / TAX
-How can I pay my order?
All product prices are including VAT but excluding any shipping costs. If you have a reseller account will be displayed excluding VAT.
-How can I activate my coupon code?
Currently we support the following payment methods: iDeal, Bank transfer, PayPal, MisterCash en Sofort Banking.
-Payments from abroad?
You can activate your coupon code in the shopping cart and/or on the checkout page. On the top of the page, look for “Have a coupon? Click here to enter your code”.
You can choose to pay by bank transfer, PayPal, Mister Cash of Sofort banking.